The Ugly…

Good customer service. Is there such a thing anymore here in Toronto?

The other day, my husband and I were standing at the local Dominion’s fish market counter, waiting to be served. No one was there at the moment so we waited, figuring it wouldn’t be long before some one returns to the counter. This is a Saturday, after all… and Saturday afternoons, in particular, are quite busy.

We waited. And waited. And waited some more.

Two times, we had to ask some one from the produce section to assist us in ringing it some one to the counter. And two times, we heard this message played over the intercom.

Finally… a young man came to serve us. And it’s not that I was THAT upset to have waited for awhile. Frustrated, yes. But not angry for having to wait 15 minutes just to get served.

I was angry for not getting an apology. Nothing. In fact, he acted totally indifferent.

Today, we stopped at the A&P in Stouffville on our way home. They were… excellent. Extremely nice and courteous. With a bright smile and a ‘Have a Nice Day’ to boot.

The Good…

If you want good customer service for your seafood purchase, you can travel 30 minutes out of town to get it.

The Bad…

You have to travel 30 minutes out of town to get it.

Related posts:

1. Shy’s Good, Bad and Ugly #7
2. Shy’s Good, Bad and Ugly of Toronto #2
3. Drive Thru Means… Drive… THROUGH!
4. Misery Loves Company
5. Falling onto the Tracks at Union…Almost